Privacy Policy

Strathalbyn Family Dental is committed to protecting the privacy of all patients and website visitors. This Privacy Policy explains how we collect, use, store, and disclose personal information through our website, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Personal Information We Collect
   We may collect personal information when you interact with our website or contact us directly. This may include:
   • Your name, address, date of birth, phone number, and email address
   • Medicare and private health insurance details
   • Medical and dental history, treatment plans, and relevant health information
   • Information submitted through our website contact or appointment request forms
   • Technical data collected automatically when you visit our website, such as your IP address, browser type, and pages visited
2. How We Use Your Information
   We use your personal information to:
   • Provide dental care and treatment
   • Respond to enquiries and appointment requests submitted through our website
   • Communicate with you about your care and appointments
   • Coordinate with referring practitioners or laboratories where required
   • Manage billing and administrative requirements
   • Improve our website and services
   • Comply with legal and regulatory obligations
3. Website Analytics
   This website uses Google Analytics to help us understand how visitors use the site. Google Analytics collects anonymised data about your visit, including pages viewed, time spent on the site, and how you arrived. This information is used solely to improve our website and is not linked to your personal identity.
   
   You may opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout. You may also configure your browser to block or delete cookies, though this may affect your experience on our website.
   
   We do not use paid advertising tracking tools, retargeting pixels, or social media advertising on this website.
4. Contact Forms and Appointment Requests
   When you submit an enquiry or appointment request through our website, we collect the personal information you provide in order to respond to your request. This information is handled securely and used only for the purpose for which it was submitted.
   
   We do not use the information collected through website forms for direct marketing purposes.
5. Disclosure of Information
   We will not share your personal information with third parties unless:
   • It is required for your dental care, such as referrals or correspondence with other practitioners
   • You have provided your consent
   • We are required to do so by law, or to protect someone’s health or safety
   We do not sell, rent, or trade your personal information to any third party.
6. Data Security
   We take reasonable steps to protect personal information from misuse, loss, and unauthorised access. Our website uses SSL encryption to protect data transmitted between your browser and our site. Access to patient records and personal information is restricted to authorised staff and protected by secure systems and confidentiality obligations.
7. Accessing and Correcting Your Information
   You have the right to request access to the personal information we hold about you and to ask for corrections where the information is inaccurate or out of date. To make a request, please contact us directly using the details below.
   
   We will respond to access and correction requests within a reasonable timeframe and in accordance with the Australian Privacy Principles.
8. Links to Other Websites
   Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.
9. Changes to This Policy
   We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. We encourage you to review this policy periodically.
10. Contact Us
    If you have any questions or concerns about this Privacy Policy, or would like to access or correct your personal information, please contact us:
    
    Strathalbyn Family Dental
    33 High Street, Strathalbyn SA 5255
    Phone: 08 4242 5575
    Email: info@strathfamilydental.com.au
    Website: www.strathfamilydental.com.au